PushPress Reviews & Product Details

Push Press CORE is great. I would highly recommend it. They keep improving it, customer support is fast & capable, and it's generally easy to learn. It's the only software that I have that has noticeably improved in a dramatic fashion over time. I would give CORE a 9/10. The AI agents they are working on sound amazing and will create a lot of value. I only see this software getting better and more useful. Within a year all of the things an admin assistant does for you will be easy for you to do yourself.

There are some new features for GROW I haven't tried yet and for some people they might be really valuable (e.g. Chat GPT or equivalent powered chat bot, voice AI assistant to answer the phone, etc.) but right now I would give GROW a 5/10 at best. I feel like they are focused on all these fancy things when it fails to do the basics well. Review collected by and hosted on G2.com.

Push Press GROW has been a net negative for my business.

The default workflows are poorly designed and have caused me repeated headaches and damaged my brand. I have lost sales because I trusted their default workflows. You can't trust their "out of the box" workflows.

Since the default workflows aren't very good you are better off making your own workflows from scratch and saving yourself some money.

The email marketing widget is weak. They don't even use it themselves for their email marketing. For example you can't embed more than one link into an email using the email marketing widget in GROW.

Lastly, while it's getting better CORE & GROW are not integrated particularly well.

In CORE my gross revenue figure shouldn't include sales tax collected. If you're in a jurisdiction that includes a sales tax their financial reports aren't as helpful since you need to go digging to find the "real" numbers. Review collected by and hosted on G2.com.

At first, I loved the product. It's super easy to use and is very user friendly. We came from Zen Planner, which is just terrible. But the longer I use PushPress, the more I love the people who work there. Their patience, their willingness to hop on call after call, and their genuine care made the change not only bearable, but honestly one of the best decisions we’ve made. Shout out to TJ, Dave, Greg, Rudy, Nate and Matt (who makes me laugh on the regular). And this list makes me wonder, where are the ladies at? Review collected by and hosted on G2.com.

Oh that intercom can be tricky! Sometimes we have issues in the evening or weekend so we have to wait for staff. You have to type out your issue and hope it makes sense (sometimes there’s a back and forth to explain the answer). And sometimes you ask your question and have to wait several hours and then a PP person responds but then you’re busy. Sometimes the response is I’ll work on that for you and get back to you - what does that mean? When?

There’s no titles or tracking in the intercom so if you want to revisit a question you’ve asked about, it’s impossible to find. It would be great if could put a subject line on the intercom. Review collected by and hosted on G2.com.

I like the easy payments from the members, which makes managing finances simpler. I also find PushPress to be an excellent management tool for my gym. It makes everything more user-friendly and provides ease of use. The initial setup was pretty easy, even though it was about five or six years ago. Review collected by and hosted on G2.com.

I'm having technical difficulties with sending my member's email or payment link through PushPress, and it took a while for Jason and his team to get back to me, though they did resolve it eventually. I think the credit card interest rate can always improve. I wish there were more options than just using Stripe, like other merchants that could be helpful. Review collected by and hosted on G2.com.

I really like the potential of what PushPress can do for my gym. Review collected by and hosted on G2.com.

I was hoping for a little bit better customer service. I feel like it's there, but it's just slow. We kinda were onboarded a little bit because we were in a hurry to transfer over. It was kind of a rush to get us in and switch platforms, and now I kinda feel like I don't really know how to use the system as well as I could. On Grow, I know nothing about it or am not handy with that type of lead nurturing. I definitely need to learn. It wasn't as fast as we thought it was gonna be. Review collected by and hosted on G2.com.

I really like PushPress because it has significantly reduced the amount of hours I spend doing administrative work. It collects everything in one place, such as payments, member profiles, waivers, and belt ranks, making it easy to use. Their support team is always there to help, and if they don't know the answer, they find it out and help me understand completely. Even their AI is very helpful, often answering my questions right away. The initial setup was very easy, as it just asked for information I was familiar with, and it was easy to send out invites to all the members. Most everybody understood it right away. Review collected by and hosted on G2.com.

I find the ranking system a bit limiting. It would be cool if it could be curated to better fit how we rank. Also, I'd like to upload documents and information for our members in the PushPress app that they can just read, like adult stripe test requirements, that way it is at their finger tips. Review collected by and hosted on G2.com.

I love the seamless class sign-up and information update process for athletes without any hassle. The customer service is much better than our previous company, and it's also cheaper. I find the customer service and ease of product use to be the best. Troubleshooting issues in real-time with support is amazing. PushPress is much easier to use compared to our last system, and the chatbot often helps when I can't find something. The initial setup was very easy, thanks to the setup wizard and our onboarding call, which went smoothly. Review collected by and hosted on G2.com.

I would like for our athletes to be able to set up recurring class reservations. I know staff can do that, but letting athletes have the option would be great. Review collected by and hosted on G2.com.

Excellent software with many features that impact all areas of the business positively. Review collected by and hosted on G2.com.

You aren't really guided on how to utilise everything particularly well though the team is responsive and do answer questions reasonable quickly. Review collected by and hosted on G2.com.

good system so much details and improving every time and getting better always Review collected by and hosted on G2.com.

I wish to enter 3 gyms sink each other and easy to transaction like grow system Review collected by and hosted on G2.com.

I like the PushPress app as it helps our clients, and the customer support seems good. The initial setup was relatively easy. Review collected by and hosted on G2.com.

I find the staff app lacking because it could be better. We should be able to set sessions on the staff app. Also, the communication between calendars isn't great. Having the calendars link up better and show who is in the session on Google Calendar would be massively helpful. Review collected by and hosted on G2.com.

It's a simple platform that continues to improve and cares about their clients. Review collected by and hosted on G2.com.

There are some little bugs that make it a little more complicated to access to data. Review collected by and hosted on G2.com.